07 Mar 2011

The Experience Doesn’t Live Up To The Hype

With all the buzz and excitement about digital innovation in the retail world, we decided to go and see for ourselves whether shops are embracing their potential.

Posted by cloud in Cloud Speak, 3 Comments Tagged apps, customer service, digital signage, internet, mobile, retail, scanners, shopping, smartphones, social media, social shopping

14 Feb 2011

The Rise of Real World Interaction

The lines between real and virtual, between old and new media, and between technology and biology are ever more blurred as consumers seamlessly adopt new technologies and move from channel to channel to transact and interact as part of their everyday lives.